Chi, The Spa at Shangri-La Jakarta

Shangri-La Jakarta’s current hotel spa follows the operator’s Chi wellness concept. The official page describes a holistic approach drawing on traditional methods shared across Asian cultures. Treatment appointments at this central Jakarta hotel should be arranged independently from a room reservation.

The published service categories include the Chi Signature, Body Heals, Dermalogica facial care, nail services, add-on treatments, traditional massage under the Senses of Place collection and other wellness options. Menus and individual treatment durations can change, so the current booking interface or spa team should be consulted before choosing.

Published hours are daily from 11:00 to 23:00, with the last order or reservation at 22:00. The operator notes that treatments after 22:00 are available exclusively inside the spa. A late hotel arrival does not guarantee a same-day appointment; advance booking is specifically recommended.

The spa asks guests to arrive at least 15 minutes before the appointment. A health consultation is completed on arrival. Pregnancy, allergies, injury, recent medical or cosmetic procedures and any other condition that could affect a massage, facial or body service should be disclosed before treatment begins.

Guests under 16 are not permitted in the spa under the published minimum-age policy. This rule concerns the spa environment and should not be confused with general hotel or pool access. A family travelling with a teenager should confirm age and identification requirements directly before making plans.

The current cancellation policy requests at least two hours’ notice when an appointment cannot be kept. A no-show or cancellation within two hours can incur a charge equal to 50 percent of the service. Guests should retain a written confirmation showing the local appointment time and cancellation deadline.

Robes and slippers are provided in the treatment room. The spa also describes gowns for facial guests and disposable underwear for massage, scrub or wrap services. Therapists leave the room while a guest changes and use draping during treatment. Any preference concerning therapist, pressure or privacy should be raised in advance.

The official page states that listed treatment prices include service charge and government tax. That note does not guarantee that every optional add-on or future menu uses an unchanged rate. Ask for a current total in Indonesian rupiah and verify whether the booking platform requires prepayment or a card guarantee.

Facials, massage and body services are hospitality treatments, not medical care. Product benefits and wellness language do not guarantee a therapeutic outcome. Guests with sensitive skin should request current ingredient information, and questions about medical suitability should be addressed to an appropriately qualified healthcare professional.

The official spa telephone is +62 21 2939 9614. The hotel address is Kota BNI, Jalan Jenderal Sudirman Kav. 1, Jakarta 10220, Indonesia; Shangri-La publishes the main hotel number separately as +62 21 2922 9999. Use the spa number for treatment availability and the hotel number for transport or general access.

When reserving, confirm the exact duration, price, tax treatment, inclusions and whether any relaxation or health-club facilities accompany the service. Allow extra time for Jakarta traffic and hotel entry. The official spa and Shangri-La Jakarta pages remain the authoritative references for current operations.