Aurum Spa at Hotel Casa San Agustín

Aurum Spa is the current name of the treatment spa at Hotel Casa San Agustín in Cartagena's historic centre. The official hotel page organises its menu around hammam care, longer rituals, massage, exfoliation, facials and nail services.

The hammam is a moist steam-room experience followed by body exfoliation. The published ritual uses coffee, volcanic mud and tobacco ingredients, so product sensitivities should be discussed before booking.

Longer Aurum rituals combine several stages. “Time is Gold” includes hammam exfoliation, a golden body emulsion, facial and body massage, while “Treasures of the Sea” adds algae and marine-product elements.

The couples ritual uses a jacuzzi, exfoliation, body wrap and massage. Couples should confirm whether both treatments start together, which room is used and whether drinks or other elements are included.

Individual massage choices include herbal relaxation, Pure Gold, a jet-lag-labelled service, deep tissue, reflexology and hot stones. The menu also lists manicure and pedicure.

Facial options focus on cleansing and hydration, with Golden Age, Pure Results and marine-hydration formats. Promotional language about rejuvenation or inflammation does not guarantee a medical or lasting result.

Exfoliation formulas use ingredients such as coffee, clay, pumice, lemongrass, mimosa, bamboo, sea salt, rosemary and citrus oils. Ask for the current ingredient list if allergy, asthma, migraine or skin sensitivity is relevant.

The spa page also advertises combined hotel, restaurant and spa experiences, including breakfast or day-spa formats. These inclusions should not be assumed for a treatment-only reservation.

The downloadable official brochure publishes operating and cancellation information, but its extracted hours are not consistently legible. Visitors should rely on their appointment confirmation for the exact opening schedule.

The brochure states that hotel guests may cancel four hours in advance without penalty and that the full treatment cost can be charged if the policy is not observed. Non-resident or promotional terms may differ.

A useful confirmation should identify treatment, duration, each ritual stage, price in Colombian pesos, taxes, deposit, appointment time, arrival interval and cancellation deadline.

The official brochure provides hotel extension 7075 for spa contact. The property address is Centro, Calle de la Universidad No. 36-44, Cartagena, Colombia.

Ask whether non-resident appointments are available, how to reach spa reception and whether hammam, jacuzzi, changing space, robe, towel and hotel-pool access are included.

Arrive with enough time for consultation and changing. Late arrival may reduce a multi-stage ritual even if the total package name remains unchanged.

Disclose pregnancy, allergies, respiratory or cardiovascular conditions, recent surgery, injury, medication, skin conditions and heat sensitivity. Steam, hot stones, vigorous exfoliation and essential oils may require adaptation.

Agree therapist gender, draping, pressure and areas to avoid. Stop any treatment that produces sharp pain, burning, dizziness, numbness, breathing difficulty or distress.

The Cartagena award association remains consistent. This revision corrects the generic former name and removes unverified claims about awards from 2019, 2020 and 2021 that were not supported by the current official material.

Four archived images remain attached, leaving two required for the six-media target. No hotel image has been copied without documented reuse permission.

Before visiting, request the live Aurum menu and written booking terms from Hotel Casa San Agustín. This profile reflects official information checked on 14 August 2026.