Knowledge dossier

Journal / Thematic archive

Digital Booking Security & AI Governance

Evidence-led guidance for protecting spa reservation systems and governing automated agents, permissions, personal data, monitoring and recovery.

Dossier lead

Digital Booking Security & AI Governance

Spa Booking Security: Authorisation Before AI Automation

Spa booking security now extends beyond passwords to every action a person or automated agent can take. This evidence-led framework helps spa operators enforce server-side authorisation, limit AI permissions, protect guest data, make high-impact changes reversible, monitor decisions and rehearse restoration before connecting automation to live reservations.

Read the lead perspective

Thematic archive

Inside the dossier

Analysis and practical perspectives published within this area of enquiry.

The lead perspective is currently the only published article in this dossier.

Read the lead perspective

Independent recognition

Recognition built to endure.

A transparent annual programme celebrating exceptional properties that advance the culture, craft and enduring practice of wellbeing around the world.